The following Eligibility Requirements must be met in order for an item to qualify for a refund:

• To start a return, contact us at support@shopkouneli.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
• Your item must be in the same condition that you received it, unworn and unused, with tags, along with its original packaging. You will also need the receipt or proof of purchase.

• If you haven’t received your order within 10 days of your shipping confirmation email, please contact us at support@shopkouneli.com with your name and order number, and we will investigate for you.
• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• After your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available

• The address can be changed up until the order is shipped out. Once the order has shipped, we will not be able to change a delivery address.

• Upon receipt of goods, please allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account.

• All available gift cards for purchase can be found here directly, found in our Shop All page, or searched via our search bar.

• The minimum value starts at $25 and the maximum value ends at $250.

• Our orders are only shipped within the USA.

1. Find the item(s) you would like to purchase, select your size and hit the 'ADD TO CART' button. You will then be asked to go to either 'CHECKOUT' or 'CONTINUE SHOPPING'.
2. When taken to the checkout page, you can use Express Checkout with various common merchants, or use a standard card payment. You will need to add your shipping information, and then proceed with the 'Continue to shipping' button.
3. You will be offered Standard or Express shipping that can be selected. After your selection, hit the 'Continue to payment' button.
4. Your merchandise total and calculations for any appropriate shipping fees and taxes is displayed. Proceed to fill out your payment method and add a discount code if previously provided to complete your order.

• Once a shipping address is provided, all charges will be seen at checkout, including shipping cost, tax fees, and subtotal of your order.

• You will be provided a an order receipt inside your package. An order confirmation email will also be sent to you with your order details.

• We provide free shipping on product orders over $100 excluding taxes and shipping costs.
• For more details, please visit our shipping policy.

• Orders can take up to 1-3 business days to be processed for shipping. Completed orders placed with Standard shipping will take 3-4 business days, and Express shipping will take 1-2 business days.
• For more details, please visit our shipping policy.

• Please email support@shopkouneli.com and we will assist with the return process.
• For more details, please visit our shipping policy.

• We refund the full order amount minus the shipping costs for the return.
• For more details, please visit our shipping policy.

• Express shipments cost $13.99 and Standard shipments cost $7.99.
• For more details, please visit our shipping policy.

• No additional fees will be charged at checkout; only shipping and taxes.
• For more details, please visit our shipping policy.

• Depending on the quantity of your order, it may be shipped in multiple packages.
• For more details, please visit our shipping policy.

• No worries, your order is on the way. Depending on the order size, your order was sent out in multiple packages.
• For more details, please visit our shipping policy.

• Once your order is processed after 1-3 business days, you will receive an email with your tracking number.

• Please allow up to 3 business days before contacting us to investigate shipping issues. You may also contact the carrier to further investigate any delivery issues.

• We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
• To start a return, you can contact us at support@shopkouneli.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
• For more details, please visit our refund policy.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. with tags, and in its original packaging. You will also need the receipt or proof of purchase.
• Items sent back to us without first requesting a return will not be accepted. 
• For more details, please visit our refund policy.

• Any socks, hats, swimwear, and underwear are classified as non-returnable items due to concerns for general hygiene.
• All final sale items cannot be returned or exchanged.
• Gifted items that were listed on sale also cannot be returned or exchanged.
• For more details, please visit our refund policy.

• The refunded amount will be determined once the shipping label is provided to the customer. You will receive an email receipt with refund amount.
• You may also be notified from your selected payment method. For instance, if you used PayPal as your form of payment, you may receive a receipt from PayPal.
• For more details, please visit our refund policy.

• If the shipment has not yet been processed, please contact us at support@shopkouneli.com to exchange your order.
• For more details, please visit our refund policy.

• Upon receipt of your item, please allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account.
• For more details, please visit our refund policy.

• We only allow the use of one discount code per order.

• For any non-affiliate discount codes, discount codes cannot be reused.

• Kouneli online gift cards do not have an expiration date.

• Our gift cards cannot be reloaded with additional funds.

• Once the gift card is purchased it is non-refundable.

• The payment methods we offer are Visa, MasterCard, PayPal, American Express, Discover, Apple Pay, Google Pay, and Venmo. All payment methods will be shown at checkout along with at the bottom of the website.
• We also have a buy now, pay later option with Sezzle & Shop Pay.