Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $7.99 flat rate shipping to the United States.

For any order $100 or more: We will include free shipping.

Shipping Option	Estimated Delivery Time	Price
Economy	$100.00 and up	FREE
Express	1 to 2 business days	$13.99 USD
Standard	3 to 4 business days	$7.99 USD

Kouneli orders will only be shipped within locations of the USA for the time being.

ORDER STATUS

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

SHIPPING TO P.O. BOXES
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.